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Frequently Asked Questions

You can find instructions and our best tips on how to clean cellular shades here.

You’re in control when it comes to choosing the fabric and color of your roller shades. If you’re wondering what color would suit your space best, check out our blog post “A Comprehensive Guide to Choosing the Perfect Roller Shade Color for Your Home” where we’ve shared some of our most popular fabrics and real-life installations to help you decide.

Motorized blinds can be powered via an external battery back, internal battery (located in the shade’s tube), plugged into a standard wall outlet, or powered by a central low voltage controller that is placed and wired during home construction.

Motorized blinds and shades cannot be used without power. Attempting to do so might damage the motor or other internal components.

Many of our motorized blinds and shades run on rechargeable batteries. These batteries are hidden inside the shade’s tube, so you won’t see any bulky battery packs. Charging them is easy.

If you prefer a different power source, we have options for that too. You can plug some shades into a regular wall outlet for constant power. Or, if you’re building a new home, we can wire the shades directly into your home’s electrical system. We offer these choices to fit your needs and make things simple.

Nearly all window treatments can be motorized, including roller shades, honeycomb shades, woven wood shades, roman shades, wood blinds, patio shades. The only product we do not offer motorized is our locally made plantation shutters.

Most PowerView® Motorization products take 8 to 12 AA batteries.

Not long at all! Once the completed application is submitted, the processing time is typically 2-3 business days before your account is fully activated in our system. For more information or to apply, simply click here.

Easy! Please apply here to become a Design Trade Partner and upload a copy of your Tax-Exempt Certificate. (Be sure to mark the box that you intend to resell good with tax exemption.) Once the completed application and Tax-Exempt Certificate is received, within 2-3 business days, you’ll be live in our system and ready to place your order.

Yes, we do! We have a robust Design Trade Program for our eligible trade partners. Please click here for more information or to apply.

We offer various enticing incentives to our esteemed Design Trade Partners. Please click here for more information, to apply or call (704)-541-1200 to speak with a Design Trade Expert directly.

Hit the easy button! Click here to apply.

www.ashadeabovewindowfashions.com/order-status

If part of your order is backordered, we will notify you and provide updates on the expected availability. We can accomodate partial installs on a limited basis.

Once your order is paid, you will recieve a tracking link with more information and an estimated callback date for your order.

Batteries are always included with the installation of your new motorized shades.

Yes, we can accommodate partial installations on a limited basis.

Yes, our installers take necessary precautions, including taking off their shoes or wearing shoe covers, to protect your space.

Your balance will automatically process against your original credit card once installation is complete.

Your installer will not leave a paper invoice. Please refer to the PDF order confirmation that was emailed to you by your salesperson at the time of purchase.

We are full service, and we do not permit self installation.

The duration of installation can vary depending on the complexity of the project. Our Scheduler will be able to advise you at the time the installation appointment is set.

We do not install products purchased from third parties.

No, our highly trained installers are all full time, on-staff employees of A Shade Above.

Your installer will arrive BETWEEN the scheduled arrival window. Please plan to be available for the entire arrival window and for the duration of install.

Yes, we can send you a reminder for installation to ensure you are prepared. Please request a reminder at the time of scheduling.

Please move any furniture at least 3 feet away from any window and place pets away in a secure location.

Yes, we can assist with taking down your existing blinds during installation, however this is billed at an additional rate.

We can hold your products for up to 30 days if home construction is delayed. After that time, a storage fee applies. Please contact us to discuss the specifics.

Yes, we can pre-schedule your installation date several months in advance.

Yes, you can request a specific installer.

If you are unhappy with your order, please contact our customer service team to discuss available options for resolution.

Changes are not possible after your order has been paid and signed. Please contact your sales representative for more information.

No action is needed on your part. Our team will reach out to schedule a re-measure for production.

Yes, but first we’ll need you to apply for our design trade program and provide your tax-exempt certificate. Click here to apply.

Our lead times can be found here: www.ashadeabovewindowfashions.com/lead-times

Standard installation is included in the price of products. However, additional fees may apply for on site modifications and challenging installation circumstances.

Yes, your designer will send you an online payment link to view your quote and enter payment information. This is the most common and secure method of paying for your order

Yes, we accept payment over the phone. You also have the option to pay via Payment Link. Please contact your sales representative directly.

We do not offer discounts for payments via check.

Sales tax is always applicable based on the installation location, unless you are tax exempt. For more on our Design Trade & Resale programs, click here: www.ashadeabovewindowfashions.com/design-trade

Remember to read your contract carefully and check any applicable checkboxes.

Yes, you can inquire about the status of your order here: www.ashadeabovewindowfashions.com/order-status

Yes, we offer special financing through the Wells Fargo Home Projects Credit Card, with approved credit. For more information, click here.

Our minimum deposit amount is 50%.

Yes, we accept payment by check, however payment in full is required and there is no additional discount for paying by check.

Battery changes are not included in our warranty. Please refer to the specific terms of your warranty for more details.

Service call fees may vary depending on the nature of the request and location, but typically start at $125.

Our showroom locations are not equipped to facilitate repairs, however you can complete our online repair form and we will contact you with next steps.

Yes, we can assist with taking down blinds to facilitate window replacement. There is a fee associated for both take-down and reinstallation

Yes, we can provide on-site repairs for certain types of blinds. Some may require shipping back to the manufacturer.

We do not repair blinds purchased from someone else

We’re happy to help. Please click here to request repair services.

We carry Hunter Douglas, Alta, Horizons, and our own locally manufactured Artisan Shutter Products.

We stock a limited number of parts and accessories for the products that we’ve sold. These are reserved for repairs, but we can typically order any necessary parts from our manufacturers.

Yes, using a Hunter Douglas PowerView Gateway, you can integrate and connect to any home automation system.

Yes!  The Hunter Douglas PowerView Gateway allows you to easily control your shades with voice control through Siri or Alexa.

Yes. In addition to residential window treatments, we also provide commercial-grade window treatments. Our experienced sales team is equipped to review and quote from commercial construction documents.

Yes, we offer Progressive Screens/MagnaTrack exterior shades, a world-class motorized screen system offering solar, privacy and insect protection, combined with outstanding wind and hurricane defense.  In addition, we offer Insolroll Patio Screen Shades in manual or motorized options for optimal opacity and insect protection.

Yes, we offer a beautiful selection of custom, stationary drapery panels with coordinating drapery hardware, decorative tapes and trims to compliment and complete your window treatment project. Learn more here.

Yes, our plantation shutters can be custom color matched for a fee.

Yes, we offer the option to order free fabric swatches. These can be mailed directly to you from the manufacturer and typically arrive within 3-5 business days.

Yes, we encourage you to provide us with your rough measurements so that we can prepare a quote for you. We will schedule a time to take a final measure before the order is placed.

As an industry standard, we do not provide measurements because our consultations are free of charge.

Absolutely! Our designers will bring sample book for our most popular products to your appointment and assist you in selecting the best product, fabric and colors for your windows.

Showroom appointments typically last 1 hour. In home measure appointments typically last 1-2 hrs depending on the quantity of windows to measure and the selections made beforehand.

Absolutely, we can schedule a technician to measure and provide blinds for any additional windows you need.

Yes, our designers can come directly to your home to take measurements and assist you in selecting the best product, fabric and color for your windows. However, we highly recommend visiting our showroom first for a preview of all the products and operating systems available.

We travel within a certain radius in the cities we serve. Please contact us to inquire about your specific location.

Absolutely! We do highly encourage making an appointment before your visit to ensure dedicated time with a designer.

Yes, we have showrooms located in Charlotte at Providence Promenade, Cornelius on Jetton Rd, and North Myrtle Beach, SC.

Please complete our repairs form at www.ashadeabovewindowfashions.com/repairs.

We manufacture our own Plantation Shutters in Monroe, NC.

Yes, we provide professional measuring and installation services for all of our products.